live chat software for small teams

Meeting new customers just got easy. They are right on your website!

Freshchat lets you talk to interested visitors and convert them into customers.

NewNow, create Freshdesk tickets from within Freshchat

Connect, converse and convert.

Local numbers
Live visitor activity

Monitor your website visitors, prospects and customers in real-time.

Proactive chat

Proactively initiate conversations with your online visitor from Freshchat's activity hub.

Call queue
Default messages

Set default messages based on user availability.

Offline widget

Collect visitor information conversationally, even when you're offline.

agent availability status
Targeted messages

Set rules to send personalized messages to your visitors based on their behavior.

Create custom rules

Set rules based on visitor's web activity or time spent on your website.

Call logs
Complete conversation history

View all previous chat conversations with one click.

Website path tracker

Know where your visitors are coming from and what they are looking for on your website.

Call conferencing
Mobile friendly widget

With Freshchat, have an interactive widget to engage with visitors on your mobile site.

real time engagement
Real-time engagement

Track and monitor your website visitors in real-time.

interactive widget
Interactive widget

Be available with Freshchat’s interactive widget when your customer needs you the most.

personalized conversations
Personalized conversations

Send personalized messages based on visitor behaviour.

rich context
Rich context

Have all the context at your fingertips with website path, location, and IP details of your visitors.

mobile friendly
Mobile friendly

With Freshchat, have an interactive, customized widget on your mobile site too!

See what some of our happy customers have to say

  • "Freshchat has made it so much easier for potential customers to engage with our company. It's both intuitive and powerful, allowing us to maximize our potential reach."
    Joey Nutinsky
    CEO at Ruvna.com
  • "I have already converted a couple visitors to leads that might not have otherwise! I've been using it for a while and like the app. Freshchat is feature rich, but uncomplicated providing us with unrivalled ability to interact with our site visitors that many products cannot compete with."
    Ed Wade
    Data Manager at eCow Ltd
  • "Freshchat has been really helpful as it helps us track the entire customer journey and provide us with useful customer insights leading to better website optimization and understanding user's persona.The UX is also neat which makes it a hit with our prospects and sales team."
    Shubham Rastogi
    CEO at Recro.io